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Accessibility Statement

Accessibility Statement

Updated August 29, 2026

Our Commitment

Pine Street Clinic is committed to ensuring that its website and services are accessible to people with disabilities. We believe that accessibility efforts benefit all users and that every person has the right to live with dignity, equality, comfort and independence. Accessibility is an ongoing effort, and we continually work to improve the experience for all visitors.

Accessibility Standard

We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C), as our accessibility target, and we evaluate and improve the site against that target on an ongoing basis.

Measures We Take

To improve and maintain accessibility, Pine Street Clinic:

  • Evaluates key pages of the site (including the home page, product pages, collection pages, cart, on-site search, and contact pages) against WCAG 2.2 Level AA using automated testing tools
  • Uses automated accessibility scanning to help identify barriers in the site's underlying code and content
  • Remediates issues in the website theme itself as they are identified, rather than relying solely on assistive overlays
  • Works to incorporate accessibility considerations when adding or modifying website content and features

Accessibility Options on This Site

In addition to the accessibility of the site itself, pinestreetclinic.com offers UserWay's Web Accessibility Widget as an optional tool that visitors can use to adjust the presentation of the site (such as contrast, text size, and navigation aids) to their individual needs. The widget can be enabled by clicking the accessibility icon that appears at the bottom of the page; after triggering it, please allow a moment for the menu to load in its entirety. The widget is provided as a convenience and assistive option; our conformance efforts focus on the underlying site so that it works with the assistive technologies you already use.

Feedback and Assistance

If you experience difficulty with any content on pinestreetclinic.com, require assistance with any part of our site, or wish to report an accessibility issue, please contact us. We aim to respond to accessibility feedback within 3 business days, and we can also assist you in completing an order by phone or email if any part of the site is not accessible to you.

Phone (toll free): (800) 456-9654
Phone (local): (415) 485-0484
Text: (415) 485-0484
Email: hello@pinestreetclinic.com