HOW TO ORDER
You can order by phone, fax, or online. For phone orders, please call (415) 485-0484 x 2.
Orders received by 11am Pacific Time Monday through Friday for in-stock items will generally be shipped out (or available for pick-up) the same day. Orders received after 11am Pacific Time Monday through Friday for in-stock items will generally be shipped out (or available for pick-up) the next business day. Note that orders containing a Custom Chinese Formula generally require additional time.
Orders picked up at our store in San Anselmo or shipped to an address in California are charged applicable sales tax.
CREDIT CARD ORDERS & BACKORDERS
Your card is generally charged when your order is placed. If your order contains backordered items, we will contact you
SHIPPING & PICK-UP
We can ship your order or you can come by and pick up your items in person at our store in downtown San Anselmo. Shipping rates are based on total order weight and include handling.
AFTER HOURS PICK-UP
For some items, we can leave your order in our red mailbox outside for pick up after hours or on weekends. Please contact us to arrange.
We accept returns of unopened and unexpired products within 60 days of purchase with your original receipt. Items must be in the same condition you received them and must be in the original packaging. For returns not due to our error, there are no refunds for shipping charges. Please note that the following items are final sale and cannot be returned: Custom formulas, custom prescriptions, special-order items, and all clinical services.
COUPONS AND DISCOUNT CODES
Only one certificate, coupon, or discount per customer (pre-tax). Only valid on orders placed with the Pine Street Clinic. Not valid on previous purchases, shipping fees, or gift certificates. Cannot be combined with any other discount or offer. Coupon must be presented at time of purchase. Not redeemable for cash. Coupon may be used only once. Cash value of 1/100 cent. Must be redeemed prior to the expiration date.
By receiving services or products from the Pine Street Clinic, you agree to pay for such products or services. Payment for all services and products is due at the appointment or at the pick-up of products. All orders that are shipped or picked up after hours must be paid for in advance with a credit card. Overdue invoices (for both services and products) will be assessed a finance charge of 1.5% per month on the outstanding balance, compounded monthly. Minimum finance charge is $5. If overdue balance is referred to a third-party collection agency, an additional $25 fee shall be assessed. Returned checks are subject to a $30 service charge.
Ever have questions about our products or your order? Please contact us at any time.