HOW TO ORDER
You can order by phone, fax, or online. For phone orders, please call (415) 257-5730. For fax orders, please send to (415) 485-1065. To shop online, click the Shop Online button above.

ORDER PROCESSING
Orders received by 11am Pacific Time Monday through Friday will generally be shipped out the same day. Orders received after 11am Pacific Time Monday through Friday will generally be shipped out the next business day.

SALES TAX
Orders picked up at our store in San Anselmo or shipped to an address in California are charged applicable sales tax.

CREDIT CARD ORDERS & BACKORDERS
Your card is usually charged when you place your order, as long as the items are in stock. If your order contains backordered items, the backordered portion will not be charged to your account until the items become available. We will contact you if any portion of your order is backordered.

SHIPPING & PICK-UP
We can ship your order or you can come by and pick up your items in person at our store in downtown San Anselmo. Shipping rates are based on total order weight and include handling. Pick-up is free.

RETURNS
We want you to be completely satisfied with your order. If you’re not, let us know whether you’d like us to replace the order, issue you a credit for a future order, or refund your money. If returning product, you must first call to obtain a Return Authorization Code. There are no refunds of shipping fees for returns not due to our error.

COUPONS AND DISCOUNT CODES
Only one certificate, coupon, or discount per customer (pre-tax). Only valid on orders placed with the Pine Street Clinic. Not valid on previous purchases, shipping fees, or gift certificates. Cannot be combined with any other discount or offer. Coupon must be presented at time of purchase. Not redeemable for cash. Coupon may be used only once. Cash value of 1/100 cent. Must be redeemed prior to the expiration date.

PAYMENTS
By receiving services or products from the Pine Street Clinic, you agree to pay for such products or services. Payment for all services and products is due at the appointment or at the pick-up of products. All orders that are shipped or picked up after hours must be paid for in advance with a credit card. Overdue invoices (for both services and products) will be assessed a finance charge of 1.5% per month on the outstanding balance, compounded monthly. Minimum finance charge is $5. If overdue balance is referred to a third-party collection agency, an additional $25 fee shall be assessed. Returned checks are subject to a $30 service charge.

QUESTIONS
Ever have questions about our products or your order? Please Contact Us at any time.